Official Policy Document
This Virtual Items and Refund Policy is an official policy document of Let's poker. It applies to virtual items, practice-related account benefits, paid features if offered, app store purchases, and refund handling connected to lets-poker.com.
Purchase or refund questions can be sent to support@lets-poker.com.
Any virtual items, diamonds, subscriptions, credits, or paid features are for access, customization, practice assistance, or entertainment inside Let's poker. They do not create gambling value.
Practice chips cannot be purchased for gambling value, redeemed, transferred, gifted, sold, exchanged, or settled offline.
Prices and purchase terms are shown before checkout. Purchases may be processed by payment providers or app stores. Let's poker does not store full payment card numbers.
Purchases are generally final unless required by law, required by the payment provider or app store, or expressly stated at checkout. For app store purchases, use the app store's refund process when required by that platform.
We may revoke virtual items, restrict features, suspend accounts, or refuse refunds if purchases are linked to fraud, chargeback abuse, policy violations, gambling misuse, or attempts to transfer value outside the service.
For purchase support, contact support@lets-poker.com with your account email and order details.
Practice chips are for simulation and training only. They have no cash value and cannot be purchased, redeemed, transferred, gifted, or settled offline.